Below are answers to the most common questions about using the Takamul Service system and app:

What is Takamul Service?

Takamul Service is an integrated logistics platform that allows partners to manage delivery orders through a dashboard and enables drivers to receive and complete deliveries using a mobile app.

Who can use the system?

• Business partners (restaurants, stores, and companies) to create and manage delivery orders.
• Drivers to receive delivery requests and complete deliveries.

How does the system work?

Partners create delivery orders from the dashboard. Orders are sent to nearby drivers through the app. After accepting an order, the driver picks up the item and delivers it to the customer with real-time status updates.

Can partners track deliveries in real time?

Yes. Partners can track delivery status and driver location in real time through the dashboard.

How do drivers receive orders?

When drivers are online, available delivery requests appear in the app. Drivers can review the order details and accept or reject the request.

Is data secure on Takamul Service?

Yes. Takamul Service uses secure systems and protection measures to ensure the safety and privacy of all data.

How can I get support?

Our support team is available to assist partners and drivers with any system or delivery-related issues.